Privacy Policy

1. Introduction

UniversalDataHaven ("we," "us" or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines the methods we employ to collect, handle, disclose, and ensure the protection of your information while accessing our website universaldatahaven.sbs or when booking our yacht charter offerings.

Your agreement to the data handling processes laid out in this policy is implicit in your usage of our services. This policy adheres to all pertinent privacy statutes such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We amass personal details voluntarily supplied to us when you engage in activities such as:

• Scheduling a yacht charter
• Reaching out to us via our website or telephone
• Opting into our newsletter subscription
• Completing forms on our site
• Taking part in surveys or promotional events

The personal details we collect can include:

• Identification and contact information (email, telephone number, address)
• Financial details (handled securely by external payment service providers)
• Yacht charter preferences and requirements
• Emergency contact details
• Any dietary limitations or health information you might share

2.2 Automatically Collected Information

During your visits to our website, we automatically gather specific information about your device and your interactions with our site:

• IP address and data regarding your location
• Type and version of the browser you're using
• Details on the pages you visit and the duration of your visit on our website
• Websites directing you to ours
• Information related to your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To enhance your navigating experience on our website, we use cookies and comparable tracking systems. These tools assist us in:

• Storing your preferences
• Analyzing website performance and usage statistics
• Delivering tailored content
• Refinement of our offerings

Your browser settings or our cookie consent pop-up allow you to manage your preferences for cookies.

3. How We Use Your Information

The information we gather is utilized for purposes such as:

• Service Delivery: To deliver yacht charter services, manage reservations, and maintain communication with you concerning your bookings
• Customer Support: To address your queries and render assistance when needed
• Payment Processing: To handle transactions and oversee billing-related matters
• Safety and Security: To ensure our operations are safe and secure against deceptive practices
• Marketing: To send out advertising and update materials, given you've consented
• Website Enhancement: To assess website interactions and boost our site's capabilities
• Adherence to Law: To ensure compliance with the law and other regulatory requirements

4. Information Sharing and Disclosure

Your personal data is never sold, exchanged, or rented to other parties. However, we may share your information in specific scenarios:

4.1 Service Providers

We might disclose information to third-party service partners who assist us with various tasks including payment processing, site hosting and maintenance, email marketing, analytics, and customer service.

4.2 Legal Requirements

There are instances when we may have to release your details due to legal obligations or in response to legal matters, subpoenas, crises, or investigations into possible fraudulent or illegal activities.

4.3 Business Transfers

In case of a merger, acquisition, or sale of company assets, your data may be part of the assets transferred.

5. Data Security

We undertake the necessary technical and organizational measures to protect your data against unauthorized access, modification, public exposure, or destruction. These strategies include encrypting data, setting up secure servers, exercising access management, conducting regular audits, and training our personnel.

Nevertheless, we must acknowledge that no method of data transfer via the internet or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security for your data.

6. Data Retention

We keep your personal information solely for the time necessary to serve the purposes it was collected for, or as required by law. Typical retention periods include:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: Until you choose to unsubscribe or request deletion
• Website analytics: 26 months
• Customer support: 3 years following the last interaction

7. Your Rights and Choices

You are entitled to various rights including the right to access, rectify, erase (subject to legal constraints), port, opt-out of marketing communications, and manage cookies. Should you wish to exercise these rights, please reach out to us using the details provided below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for insights into website usage. Google provides the Google Analytics Opt-out Browser Add-on for those who wish to exclude themselves from this data collection.

8.2 Social Media

Our website might integrate links to social media platforms that are governed by their own privacy policies.

8.3 Payment Processors

We entrust payment processing to third-party providers that comply with the PCI DSS standards.

9. International Data Transfers

We may process your data in countries other than Monaco. In such cases, we ensure compliance with applicable privacy laws by implementing proper safeguards.

10. Children’s Privacy

We do not design our services for children under the age of 13 nor do we knowingly collect their personal data. If it comes to our attention that such information has been collected, please get in touch with us immediately.

11. Changes to This Privacy Policy

As our practices evolve or as necessitated by legal requirements, we may revise this Privacy Policy. We will inform you of these updates by updating the policy on our website, contacting registered users via email, or displaying a notification on our site. Continued use of our services after the changes take effect implies your acceptance of the new terms.

12. Contact Information

For inquiries about this Privacy Policy or our data handling processes, you can reach out to us at:

13. Compliance with Google Ads User Consent Policy

Our practices are in line with Google Ads user consent policies. Adjustments to your cookie/tracking settings can be made at any time via our cookie control mechanisms.