Refund Policy

Transparent and straightforward refund guidelines for your comfort and assurance

Overview

At UniversalDataHaven, we recognize that plans can shift, and we are committed to clarifying and providing transparent refund regulations. This policy sets forth the conditions under which refunds may be granted for yacht chartering services.

Ensuring you're aware of our policy before booking is crucial. By reserving a charter with UniversalDataHaven, you're confirming your consent to these refund standards.

Standard Cancellation and Refund Timeline

Exceeding 72 Hours Prior to Charter

100% Refund

Guaranteed for: Total refund excluding service charges

Processing Period: 5-7 working days

Service Charge: €50 for payments via credit card

Requisites: Must be solicited in written form through email or telephone

24-72 Hours Before the Charter

50% Refund

Guaranteed for: Half the total cost of charter

Processing Period: 7-10 working days

Service Charge: A €25 deduction from the refund

Requisites: A legitimate cause is required; administrative costs taken into account

Under 24 Hours Prior to the Charter

No Refund

Guaranteed for: No repayment options available

Exception: Dire situations might be taken into account

Alternative: A voucher for future charters could be provided at the discretion of the management

Requisites: Proof is necessary for emergency appeals

Cancellations Due to Weather

Our Weather Assurance

Our highest concern is safety. If our qualified captain decides that weather conditions are hazardous for sailing, we present flexible choices:

  • Complete Refund: Issued in full when rescheduling is not plausible
  • Alteration of Schedule: Move your booking to the next viable date with no added fees
  • Sailing Credit: Offer a voucher valid for one year from the original date of the charter

Process of Weather Assessment

We determine weather safety by:

  • Evaluating wind patterns and speeds
  • Assessing wave stature and water conditions
  • Checking forecasts for visibility and rain
  • Heeding advisories and warnings from maritime authorities
  • Taking into account the safety judgment of our professional captain

Decision Making Timeline: The verdict on weather-related cancellations is given no later than 4 hours before the planned departure.

Refunds in Medical Emergencies

Situations of Emergency

We are sympathetic to unforeseen medical crises. These occasions might be eligible for special refund consideration:

  • Spontaneous illness or injury demanding hospitalization
  • Passing of a close family member
  • Urgent military service or recall
  • Judicial obligations or court-mandated appearances
  • Severe weather impeding travel

Requirements for Documentation

To initiate an emergency refund, the following evidence must be presented:

  • A medical certificate or proof from a hospital
  • A death certificate, when applicable
  • A notice of military order
  • A legal summons or notification of jury duty
  • Statements of travel restrictions or proclamations of emergency

Processing: Emergency repayment requests are handled within 3-5 working days once the necessary documents are received.

Cancellation by the Operator

Mechanical Failures

If the assigned watercraft encounters irreparable technical issues:

  • Replacement Vessel: We will make an effort to supply a comparable substitute
  • Complete Refund: Provided if no equivalent replacement can be found
  • Partial Repayment: Offered if the alternative vessel comes at a different rate
  • Supplemental Compensation: Extra reparation might be available for the inconvenience caused

Non-availability of Crew

On the rare occasion that a licensed crew is not available:

  • A substitute crew will be arranged when achievable
  • Complete refund if the charter is unable to proceed
  • Options to reschedule at no added expense

Method of Refund Processing

Mode of Payment

Repayments are issued back to the original method of payment utilized for the reservation:

  • Credit Cards: Within 5-7 business days
  • Bank Transfers: Within 7-10 business days
  • Cash/Cheque: Within 3-5 business days

Service Charges for Refunds

Credit Card Transactions

A fee of €50 for cancellation requests made more than 72 hours ahead

Refunds via Bank Transfer

A €25 fee applicable to all bank transfer repayments

International Transaction

Supplementary fees may be applied for transactions across borders

Charter Credits Issuance

Issue Scenarios

In certain scenarios, instead of providing a refund, charter credits might be issued:

  • Last-minute cancellations (less than 24 hours)
  • Cancellations related to adverse weather
  • Voluntary alterations requested by clients
  • Disruptions in operations

Credit Guidelines

  • Usage Period: Valid for 12 months since issuance
  • Non-transferable: Cannot be transferred to other individuals
  • Worth: Reflects the complete value of the charter without any fees removed
  • Utilization: Can be applied to any available sailing
  • Expiry: No extensions after 12 months

Compensation for Partial Services

Disruptions during Service

In the event that a charter faces a halt or is shortened due to issues within our power:

  • A refund proportional to the non-used duration
  • A credit against a future charter of identical worth
  • Complimentary services or benefits

Interruptions Caused by Guests

If a charter is ended ahead of schedule due to misconduct or safety breaches by passengers:

  • No repayment for the remaining time
  • Mandatory full payment
  • Potential extra costs incurred

Disagreements in Refunds

If a refund decision is not satisfactory to you, you are permitted to:

  • Seek a re-evaluation from our management
  • Present further proof or information
  • Search for a fair settlement through consumer protection entities
  • Consider legal action according to the laws in force

Procedure for Refund Request

Initial Step: Reach Out to Us

Begin your refund appeal via:

Second Step: Provide Specifications

Enclose these details in your appeal:

  • Your reservation confirmation code
  • The scheduled date and hour of your charter
  • The basis for cancellation
  • Any relevant substantiation (if needed)
  • Your desired method for repayment

Third Step: Assessment and Completion

We will confirm receipt of your application within a day’s span, assess its merit against our policy, finalize a decision in two days, and carry out accepted refunds as per the specified timeframes.

Additional Information

  • Each appeal for refund must be made in a written format
  • Refunds are issued in € irrespective of the initial payment’s currency
  • We advise obtaining travel insurance
  • This protocol may be updated upon a 30 days’ notice
  • All refunds are influenced by the respective taxes and regulations

Contact Parameters

For inquiries regarding refunds or to submit a request:

Refunds Department
UniversalDataHaven Marine Services Ltd.
Marina Bay
Monte Carlo 98000
Monaco

Phone: +377 93 15 25 85
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2025

We have formulated this refund policy to be equitable and transparent. We prompt you to peruse these terms meticulously before making a reservation and to get in touch with any queries.